FAQ

All frequently asked questions with answers.

Our shipments are dispatched as soon as payment is confirmed. In major cities like Cali, Bogotá, or Medellín, we deliver within 24 to 72 hours. For other cities in Colombia, the estimated time is 3 to 5 business days, depending on regional logistics.

We offer a 14-day quality guarantee from the date of delivery, covering manufacturing defects. This guarantee does not apply to damage caused by misuse, normal wear and tear, or improper washing.

We accept size exchanges within the first three calendar days after delivery, provided the garment is in perfect condition and the tags are intact. The customer is responsible for return shipping costs.

You can return your oversized t-shirt within 14 business days of delivery, as long as it's unworn and includes tags. Once approved, we process your refund within 10 calendar days.

Please check our size guide on the corresponding page. If you are between sizes:

  • For a truly oversized look, choose the larger size.
  • If you prefer a more moderate fit or are of a slim build, select the smaller size.

This recommendation is based on the performance of 100% cotton and realistic oversize fit guidelines.

Yes, we deliver to all Colombian homes. In the event of a return, the product must be returned in its original condition, and shipping costs will be the customer's responsibility, except in cases where the return is due to a valid warranty.

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